Customer Satisfaction Guarante

– Customer Satisfaction Guarantee

Each purchase in the Floga online store is covered by the Customer Satisfaction Guarantee. This means that you do not have to worry about the safety of the product in transit. We guarantee 100% satisfaction or your money back.

If you received the product damaged, the package was intact and did not raise your doubts, you did not check the product upon receipt and did not write a complaint protocol, it does not matter. Register a complaint here, and our complaint department will replace the product with a new one or send damaged elements such as concrete, glass, metal.

If the package raises your suspicions, it is damaged, crushed or with access to the content, write down a complaint protocol and collect the product. Then register your claim here. Our complaint department will send damaged elements or replace the product with a new one.

– Manufacturer’s warranty

In the event of a defect in the purchased product, please contact:

The products in our store’s offer are brand new and are covered by a full manufacturer’s warranty.

The standard warranty period for the products we offer is 24 months from the date of sale.
We make every effort to ensure that the products we sell are of the highest quality.
The goods offered in the online store are brand new.
The product warranty is granted and implemented on the basis of a receipt or a VAT invoice.
Depending on the defect and our options, the method of handling the complaint is: repairing the goods or replacing them with a new one, free from defects
We consider complaints within 14 days (in justified cases, the deadline may be extended, which we inform about)

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